Private Health Laboratories Board | Frequently Asked Questions

What should I do if I haven't received my password via email?

1. Click "Forgot Password" and then reset your password. 2. If you have used the wrong email address, create a new account.
How can I access facility/applicant account if it was created using an ex-employee's email address?

1. For a private facility, create a new account in the HFR using the owner's email address, then contact the DMO/RMO office to have your facility assigned to you. 2. For a public facility, create a new account in the HFR, then contact the Ministry of Health to assign the necessary privileges.
Can a single account register multiple health facilities?

Yes, it's possible for one account to register multiple health facilities.
What steps should I take if I have forgotten my password?

You need to reset your password by clicking on "Forgot Password" and then following the steps to reset it.
How can I access the system if I have created an HFR account but have forgotten my username or email?

The owner should contact the DMO/RMO office for further steps
What should I do if the system notifies me that the staff I'm trying to add is already associated with another facility?

1. Registered staff should contact their previous working facility to deactivate their details in HFRS. 2. Contact the DMO/RMO or Ministry for further instructions.
How do I replace or change the facility in charge at my facility?

1. To replace or change the facility in charge at a facility, it's necessary to promptly deactivate the previous facility in charge. 2. Ensure that the new in charge is already listed as a staff member in the system before assigning them as the facility in charge.
How can I remove staff from my facility?

Click on the "Update Details" button, then select the "Edit". Navigate to the staffing section, scroll to the right, and deactivate the necessary staff. Confirm the deactivation by specifying the date.
How can I add a qualified staff member if the system indicates that the staff cannot be found?

Ensure that you input the correct practitioner license number. For health laboratory practitioners staff, use a dash (-) as specified in the practitioner license format.
How long does it take for a facility to accomplish registration?

According to the regulations, it takes 90 days to complete the registration process.
How can I change the facility level, ownership, name, or location?

Click the "Update Details" button, then select "Edit" and fill the option required.
How can I register my facility in the system, if it was registered before online registration?

Create an account in HFR, then visit or contact the DMO/RMO office to report the facility's absence from the system.
How can I register attached health laboratory within my facility (Dispensary, Health Centre, Clinics, Hospital)?

There's no need to register the laboratory again; simply add the qualified laboratory practitioners, attach the necessary documents, and pay the required fees.
How can I retrieve my previous application if I started new registration but didn’t complete it?

For private facilities application: The facility will be seen in the manage application.
What can I do if the DMO want to submit facility to the regional level, but receives “coordinates out of range” message?

Verify the facility coordinates entered, provided that the coordinates are incorrect, repeat to collect new coordinates.
How can I register my facility to the system?

Create account in HFR then follow the Standard Operating Procedure for registering a new health facility.
How can I register the finished public facility?

Go to the public construction plan button.
What should I do if I'm trying to register a facility named XXXX, but the system insists on a common name?

If the facility doesn’t have a common name just fill the same name.
What does it mean when registering the facility, and the system demands “expected date of commence”?

Expected Date of Commence is the date you want to open your facility (Operate).
Why hasn’t the system reflected the changes, even after successfully submitting the updated facility request?

The changes made reflects after respective registrar approval.
How can I get the control number after submitting application?

1. Click payment instruction button, or payment then pending bills. 2. If no control number, then contact DMO/RMO office.
What can I do if my control number is invalid?

1. The control number may either be expired, or wrong payment channel made. 2. If expired, activate the control number for immediate payment. 3. For wrong payment channel made, ask for the right channel (Bank type) with the respective board/council.
How do I get a certificate in system?

1. Click Health Facilities and then click Registered Facilities 2. Go to the action column and click preview certificate. 3. Download and Print.
Can I use HFR account of the former Coordinator?

Strictly not allowed
How can I access the system if transferred from one council to another council as DMO?

1. Write a letter to Permanent Secretary Ministry of Health and specific new council as well as username. 2. No need of creating new account.